Before I stepped into the world of user experience, I was a licensed professional counselor. I helped many people, young and old, through some of the hardest moments in their lives. However, I also saw that those same people struggled to access the help they needed through the frustrating and outdated systems in place. I knew then that I could help people through improved service design.

Listening to countless people tell their stories and trying to uncover their pain points has honed my ability to ask questions to get the answers I need. I am able to take a whole story and synthesize insights into unique solutions for each person. My background in academic research also helps in this endeavor.